How to use c#.net get PlaceID from GAD

NICE CXone API & Integrations
1

Thank you

2

Hi,

Sorry but I don’t understand your question. GAD is built in Java…

R.

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3

I’m sorry GAD is Genesys Agent Desktop

or
How to get PlaceID or Extension No from IP Softphone

Thank

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4

I know what GAD is but still don’t understand what you’re trying to achieve… :frowning:

What IP softphone are you talking about?

R.

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5

lol…I’d probably die if I have this guy as copilot XD
I think that he means:

He uses GAD with a SIP Environment and SIP TServer, he would like to develop a software (I guess) using C# and Platform SDK (super guess) and would like to get the Place/Extension being used by an agent.

If my magic ball is working (not trustable since it had many breaks lately and warranty has expired) then you can’t do this like that. You develop a software with any Genesys SDK and you must indicate which extension (DN) to monitor so it begins to receive/send events for it. Check the samples detailed here or on http://devzone.genesyslab.com/

Regards

2 Likes
6

I’m sorry for answer late
I want to get place id after user login “Genesys Agent Desktop”
but i don’t have idea.
Reason: I want to get place id use for make call (click to dial from web page)

7

Hi,

Last question before I should be able to help you :wink: - Are you trying to make click-to-dial page within GAD e.g. new tab with click-to-dial button or separate web application?

R.

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I want to use click-to-dial on web application.
Ex I open website “sanook.com” I found mobile no on web page, I want to click mobile no for call.

9

Hi,
You can find same example in “Genesys Desktop 7.x Developer’s Guide”
there are a lot of example how to customize GAD.

search “agent.getPlace();”

Bye
Paolo.