How to send digits using Desktop Toolkit 7.1 ActiveX

Architect & Flows
1

I’m using the Desktop Toolkit ActiveX version 7.1 in my program, and I’m trying to send digits while I’ve got an active call. I can use the TSendDTMF method for the Line control to send digits for some numbers that I call, but we’ve got other numbers at our company which, when dialed, go directly to a menu without ringing.

After the menu recording is finished, I’m prompted to press “1” or “2” on the phone. The TSendDTMF method gets fired successfully, but no digit is sent. If I call other “non-menu” numbers which require the caller to press one or more numbers on the phone, then the TSendDTMF method works fine.

Are there other methods to use besides TSendDTMF which may work for sending digits to these “menu” phone numbers?

2

Hi, JMichael,

I am guessing that it is not IVR then but a built-in MIRAN?

Some PBXs do not support tone-generation through the link when using their own voice resources. With Nortel, you can set it up so that your tone-generation would be possible. I am not sure if Hicom or Aspect support it as well.

You should not have such a problem if you are using IVR. If you are, something is wrong.

Chad