Hey everyone,
I’m trying to automate sending a canned response during an active chat using the Conversations API. I’ve been testing with a POST request to /api/v2/conversations/chat/messages and passing the canned text in the body.
The request returns a 200 OK, but the message never shows up in the agent’s chat window or the transcript. I’m not sure if I need to include a specific messageType or if this endpoint is only for initiating chats. Any code examples or guidance on the correct payload structure would be appreciated.