Hi
We have agents working on the WDE and they can receive more than one interaction at a time.
When a new Interaction Window is opened we have a browser component that is displayed on a new tab as part of the interaction.
The browser component sometimes sends an activate event that indicates that a specific browser component on one of the Interaction Windows needs to be visible.
Is it possible to:
- Get a list of open interactions
- Then make the corresponding interaction the active one via code. (Same as clicking on it in the top menu)
A pointer in the right direction would be appreciated
Thank You