how to retreive workbin interaction

NICE CXone API & Integrations
1

from the below code i can retrieve workbin but unable to retrieve interaction in it.
CfgScriptQuery csq = new CfgScriptQuery();
csq.ScriptType = CfgScriptType.CFGInteractionWorkBin;
ICollection cs = confservice.RetrieveMultipleObjects(csq);
kindly suggest some psdk with sample example.

2

Your code just retreieve the configuration objects, but not work with UCS/IXN at all.

3

I think what you’re looking for is RequestPull (com.genesyslab.platform.openmedia.protocol.interactionservice.requests.interactionmanagement.RequestPull).

Here’s an example of how to use it:


		RequestPull req = RequestPull.create();
		KeyValueCollection pullParameters = new KeyValueCollection();
		pullParameters.addString("InteractionId", interactionId);
		req.setPullParameters(pullParameters);
		req.setViewId("_system_");
		Message ret = interactionServerProtocol.request(req);