How to query ConnID from Genesys frame work

NICE CXone API & Integrations
1

Hi All

Goal: Trying to get CONNID from the Genesys framework into IVR application.

I used the following command and then try to parse the XML but for some reason I got nulll.

My question is: Can I directly query the framework by passing the variable CONNID ?
or dose GenesysAdmin has to first set these values so that I can query later ? Similaraly I need waittime also from frame work.

Are there any documentation on Framework ? I could not find in Genesys tech support. Appreciate your great help.

String CRData_get = “CRData:get”;

2

Hi,

The function “CRData:get” is used to get list of Attached Data key but ConnId is an attribute of the call not key in AttachedData. Use function “GetCallInfo” to get information like ANI, DNIS, ConnId etc. about a call.

You can find more information about IVR functions in the documentation for particular IVR driver (available on Genesys TechSupport website) or in the IVR SDK documentation (Genesys TechSupport website or DevZone).

R.

1 Like
3

Thank you so much Rene. Will try that. Appreciate.

4

Hi Rene
Even though I have access to Tech support I have had hard time in finding info on that. Perhaps I am not giving the right key words(IVR functions, SDK documentation).

Would you please let me know the exact name that I should look for. Thank you so much.

5

Hi,

You can find all relevant documents here - Genesys TechSupport - menu Knowledge Base / Browse Document - tab “product documents by release:” - items “IVR Interface Option” and “IVR SDK”.

Hope it helps you
R.

6

Hi,

what is wrong with using GetCallInfo command?

Vic

1 Like
7

Hi Vic,

Nothing is wrong with GetCallInfo :). I just suggested to ivr_genesys usage of that function in case he needs to get information about a call…

R.