I’ve a listview for displaying selected queue info in my agent desktop (developed by using PSDK 8.5). I was able to connect to the CCPulse as well as the Stat Server (done in the coding), but the problem is I have no idea on how to select specific queue info and get their statistic type.
[tr]
[td]Environment[/td]
[/tr]
[tr]
[td] [-]Switched[/td]
[/tr]
[tr]
[td] [-]prepaid_vqs[/td]
[/tr]
[tr]
[td] prepaid_vq_bpo1[/td]
[/tr]
[tr]
[td] technicalprepaid_vq_bpo1[/td]
[/tr]
[tr]
[td] [-]symphony[/td]
[/tr]
[tr]
[td] corporate_vq_bpo2[/td]
[/tr]
Based on the table above (illustrated from CCPulse) , how can I select prepaid_vq from prepaid_vqs and corporate_vq from symphony and get their statistics ServiceFactor and CurrMaxWaitingTime at the same time?
My expected output (the view in my agent desktop) is:
[tr]
[td]QueueName Service Factor CurrMaxWaitingTime[/td]
[/tr]
[tr][td]prepaid_vq[/td]
[/tr]
[tr][td]corporate_vq[/td]
[/tr]