How to pass KVP from Avaya T-server to GVP

Voice & Telephony
1

Hi,

I am having below sceneario, I need to transfer the call to IVR Applicaiton (GVP). When i do trasnfer to SIP Trunk , all KVPs are missing so my IVR application is not working.

I did 2 test,

  1. I have transferred call to Trunk DN from IWS (T-server DN) ,but there is no KVp
  2. I have tranferred to SIP RP then T-Route to IVR ,i can see KVP passing from SIP server but IVR application is not working getting incall Reject Error.

Any solution?

2

Which GVP?? 7.6? 8.x?
Which is your configuration? ISCC done?
SIP Server headers mapped if using 8?

Check the posts done already

3

Hi,

Yes, ISCC configured. we are using 8.x.

SIP header Mapping? I didn’t understand please give me an example.

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4

Hi,

I assume that you SIP Server was installed as part of GVP deployment. Based on that assumption, call flow will be:

data path: TServer Avaya — (ISCC) —> SIP Server — (UserData to SIP header mapping) —> GVP
voice signalling path: Avaya — (AES SIP trunk) —> SIP Server —> (SIP trunk) —> GVP

It is possible to have different deployment but the one described above is kinda standard one.

R.

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