How to make a transfer call with WDE dev toolkit ?

NICE CXone API & Integrations
1

Hello,
I come to see you to know how to make a call transfer on an agent group from the banner WDE?
I have a look at the genesys documentation,
(https://docs.genesys.com/Documentation/GDP/7.6.6/AISDeveloper/VoiceInteractions#Direct_Transfers)
only, I can not find the InteractionVoiceAction classes and IInteractionVoiceService. Can you help me?

2

You can’t transfer to an agent group directly… You transfer to the RP where a strategy is loaded on which the Target is defined as that agent group

Enviado de meu E6633 usando Tapatalk

3

Ok, let’s say my network architect did the routing, what code do I have to implement on my banner, I already have this code :

IInteractionVoice i = Case.MainInteraction as IInteractionVoice;

                        if (i.IsItPossibleToSingleStepTransfer)
                        {
                            this.aLog.Info("SingleStepTransferCommand");
                            IVoiceService voiceService = CustomModule.EnterpriseServiceProvider.Resolve<IVoiceService>("voiceService");
                            voiceService.SingleStepTransfer(i.EntrepriseInteractionCurrent, "8999@SIP_Switch", "8999@SIP_Switch", i.GetAllAttachedData(), null, null);
                        }

only, voiceService returns me a message saying : “The method or operation is not implemented.” StackTrace " à Genesyslab.Enterprise.Services.VoiceService.get_ContactServerId()"

I don’t understand ???

8999 is RP
SIP_Switch is switch

4

Instead of get_ContactServerId() use just ContactServerId()
get_ is deprecated

Follow the definition and fix it

5

Here is what i found in VoiceService class:

	private const string kThisDN = "ThisDN";

	private const string kConnID = "ConnID";

	private const string kUserData = "UserData";

	private System.Collections.Generic.ICollection<IStrategy> m_Strategies = new SafeICollection<IStrategy>();

	private System.Collections.Generic.IDictionary<string, IInteraction> m_interactions;

	[System.NonSerialized]
	private HandlerManager m_channels;

	private string m_Name;

	private string m_Description;

	[System.NonSerialized]
	private object m_strategyLock = new object();

	[System.NonSerialized]
	private object m_interactionLock = new object();

	[System.NonSerialized]
	private object m_EvaluateLock = new object();

	/// <summary>
	/// Get friendly service name
	/// </summary>
	public override string ServiceName
	{
		get
		{
			return this.m_Name;
		}
	}

	/// <summary>
	/// Get friendly description of the service
	/// </summary>
	public override string Description
	{
		get
		{
			return this.m_Description;
		}
		set
		{
			this.m_Description = value;
		}
	}

	public new IPredicatable<IEnvelope<IRequest>> Filter
	{
		get
		{
			return null;
		}
	}

	/// <summary>
	///
	/// </summary>
	/// @TODO
	public string ContactServerId
	{
		get
		{
			throw new System.NotImplementedException("The method or operation is not implemented.");
		}
	}
6

So, i use this :

string destination = “8999”; //ROUTE POINT
IDictionary<string, object> parameters = new Dictionary<string, object>();
parameters.Add(“CommandParameter”, Case.MainInteraction);
parameters.Add(“Destination”, destination);
CustomModule.CommandManager.GetChainOfCommandByName(“InteractionVoiceSingleStepTransfer”).Execute(parameters);

7

:smiley: Well done!
Thanks for sharing