How to list Interaction using Platform SDK?

NICE CXone API & Integrations
1

Hi, I tried to use the only Platform SDK to list Interaction from a group of agent or device and set disposition to the retrieved interaction.

My Questions are

  1. Without the using of extension module, how do I retrieve a list of Interaction or a list of Interaction Id?
  2. If it is possible, do I need to create a superuser for this task?
  3. If this program is monitoring call and set the call disposition to the agent’s interaction, do the agent automatically logoff?

Note: I tried to follow the document and example but what I found is the extension module, but for my application purpose is to centralize the workload.
??? ??? ???

2
  1. Do I need to write a program to monitor call establish event or just use one of these event?
  2. Which event should be use?

private void TserverProtocol_Received(object sender, EventArgs e)
{
Genesyslab.Platform.Commons.Protocols.MessageEventArgs messageEventArgs = (Genesyslab.Platform.Commons.Protocols.MessageEventArgs)e;
switch (messageEventArgs.Message.Id)
{
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventEstablished.MessageId:
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.CallMonitoring.EventCallPartyAdded.MessageId:
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.CallMonitoring.EventCallCreated.MessageId:
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventCallInfoChanged.MessageId:
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventMonitoringNextCall.MessageId:
break;
default:
break;
}
}

3

What different between using Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall and tserverProtocol.Received += TserverProtocol_Received; Genesyslab.Platform.Voice.Protocols.TServer.Events.EventEstablished?

        var tserverConfig = new Genesyslab.Platform.Commons.Connection.Configuration.PropertyConfiguration();
        tserverConfig.UseAddp = true;
        tserverConfig.AddpServerTimeout = 10;
        tserverConfig.AddpClientTimeout = 10;
        tserverConfig.AddpTrace = "both";

        var tserverEndpoint = new Genesyslab.Platform.Commons.Protocols.Endpoint("T-Server", TServerHost, TServerPort, tserverConfig);
        var tserverProtocol = new Genesyslab.Platform.Voice.Protocols.TServerProtocol(tserverEndpoint);

        tserverProtocol.Open();

        Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall requestQueryCall =
            Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall.Create();

        Genesyslab.Platform.Commons.Protocols.IMessage respondingEvent = tserverProtocol.Request(requestQueryCall);

        switch (respondingEvent.Id)
        {
            case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventPartyAdded.MessageId:
                break;
            case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventPartyChanged.MessageId:
                break;
            default:
                break;
        }