Would like to hide ssn/account number in the genesys logs - info which received from ivr thru attached data.
If i make changes in the URS options will it be sufficient or i should make changes in t-server app too
if it is only about URS log then only URS options,
if some other logs then options of those other applications.
Attach data is something coming with Call. You can reduce the log level and this Attached Data information, will go away.
URS supports the option “hide_private_data”, which is talks about user password while calling Web Service, if we are using web method (HTTP/SOAP), even option will not remove attach data from the logs.
Attach data also be available with TServer/SIPServer/ORS/URS…etc logs, you need to reduce the log level to hide this information in the logs.
Attached data is not the Private Data.
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GMG
CIV-8.X
Look at the log-filter and log-filter-data sections in T-Server and URS, these have 3 options -
copy - The keys and values of the KVList pairs are copied to the log.
hide - The keys of the KVList pairs are copied to the log; the values are replaced with strings of asterisks.
skip - The KVList pairs are not copied to the log. NOTE – Using this for the default-filter-type will block all attached KVP data from the log.