How to - Hide Sensitive date in Genesys Logs

Voice & Telephony
1

Would like to hide ssn/account number in the genesys logs - info which received from ivr thru attached data.
If i make changes in the URS options will it be sufficient or i should make changes in t-server app too

2

if it is only about URS log then only URS options,
if some other logs then options of those other applications.

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3

Attach data is something coming with Call. You can reduce the log level and this Attached Data information, will go away.

URS supports the option “hide_private_data”, which is talks about user password while calling Web Service, if we are using web method (HTTP/SOAP), even option will not remove attach data from the logs.

Attach data also be available with TServer/SIPServer/ORS/URS…etc logs, you need to reduce the log level to hide this information in the logs.

Attached data is not the Private Data.

–
GMG
CIV-8.X

4

Look at the log-filter and log-filter-data sections in T-Server and URS, these have 3 options -

copy - The keys and values of the KVList pairs are copied to the log.
hide - The keys of the KVList pairs are copied to the log; the values are replaced with strings of asterisks.
skip - The KVList pairs are not copied to the log. NOTE – Using this for the default-filter-type will block all attached KVP data from the log.

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