How to hide Call Result pull-down menu

NICE CXone API & Integrations
1

Hello,

Working on an IWS-related Project.

When we are to conclude a preview call, we have disposition codes displayed on the Interaction Window. What I want is to Show disposition codes as Call Result pull-down menu is not visible to user.

In my code,

if(_viewManager.ViewsByRegionName["InteractionDetailsRegion"] != null)
            {
                foreach(ViewActivator view in _viewManager.ViewsByRegionName["InteractionDetailsRegion"])
                {
                    if(view.ViewName == "DispositionsView")
                    {
                        // view.ViewType = null;
                        IDispositionsView MyView = view.ViewType as IDispositionsView;
                        
                        break;
                    }
                }
            }

So, I have two questions:

  1. Can I have retrieve the object reference to Call Result pull-down menu?
  2. (AND/OR) Is there a way to disable/hide Call Result pull-down menu?

Thank you in advance and best regards,

Ali

2

Under roles, isn’t there an option for that?

Enviado de meu E6633 usando Tapatalk

3

Outbound - Can Set Call Result

https://docs.genesys.com/Documentation/IW/latest/Dep/OutboundCampaignPrivileges

You can disable editing, but not disable displaying it

4

Hello,

We are still using GAD (v76).
Is there an option to disable it on this component?
We are using the agent scripting (v81) for agents to complete however it is still possible to mark done a record using the original call result field - which we want to stop.

thanks

5

Does the outbound contact server “record_processed” = false option suite your needs?
https://docs.genesys.com/Documentation/OU/latest/Dep/OCSOptionDescriptions

6

Hello,

no it does not as the agent cannot complete the record after the call has been released.

thanks