How to get the Queue details from Stat server

NICE CXone API & Integrations
1

Currently trying to find the statistic value for number of Agent logged-in,logged-out and number of call handled,average hold time etcc. from the Stat server. If i get the queue from the stat server then i can find all the values.Please any one help me how to get the Queue in Stat server.

I am using Statistic Platform SDK8.1 to connect the Stat server.

Thanks in advace,

2

Post your fragment of code covering the statistic receiving or what is not clear for you within the getting the stats? All is described within documentation in great details.

Try to post your code where you are trying to get the stats.

3

Hi,
Thanks for responding.

i am not clear ,how to get the queue details using platform SDK8.0.

I could find the class for querying grouAgent,application,group,place etc from the Configuration server but queue level query not available.

My Query is
1.How to get the all the queue names & which server need to use stat/config server.
2. Is there any document/site to follow.

4

If you are registered Genesys partner, you have access to the site with full documentation (docs.genesyslab.com).

About the “queues”, try to use CfgDNQuery for these purposes.

5

Hi
From the CFGDNQuery, able to fetch DestDN,Group,Site details only. Could not find the Queue.Is there any other special name for Queue.Is possbile please share the sample code.

6

Queue is a generic object, inside queue you have RP, ACDQueue, VQ, so what are you trying to do exactly?

7

For example:

CfgDNQuery dnQuery = new CfgDNQuery();
            dnQuery.DnType = CfgDNType.CFGVirtACDQueue;

This is really not a hard job, so little bit more effort in future :slight_smile:

8

Thanks for the information. I am new to genesys/APIs

9

Understand. So, try to look into the existing dll before create new topic. I strongly recommend to you visit some Genesys training for developers.