How to get SIP CALL-ID in Genesys CTI events

Asking for a fellow developer, so please don’t shoot the messenger.

One of our SIP/Genesys VP implementations, we are receiving the SIP CALL_ID on inbound calls as a field in the Genesys CTI events. At a second site, we are not getting the SIP CALL-ID. Is there a configuration setting somewhere?

Thanks,

Bill

You mean SIP message (INVITE,INFO,etc.) or what exactly? If in your SIP INVITE message are not userdata, try to check VoIP DN configuration if the option “userdata-map-filter” is not missing