I want to capture following information to be used in IVR.
- number of calls in the queue
- estimated waiting time in the queue
- the call id waiting in the queue at the longest
From T-Library API documentation, I found a function TQueryAdress.
Input parameters
- Server, queue, dn, addr_type, info_type
Return array
- extensions
How do values for queue, dn, addr_type and info_type look like to request the above information from our customer?
From the returned KV-pair list array, which key/value sets are related for that?
Your help will be very much appreciated.
Bang