How to get attach data from call flow

NICE CXone API & Integrations
1

Hi All,

I’m using SSG (8.1.301.23) and making out bound call with custom attach data.
I passed custom data from my trigger application and see my attach data in sip server log and resource manager log.
But When I tried to get these from my call flow, I got the semantic error prompt. Any one can help me. Appreciate.
ps. I declare variable with value (session.com.genesyslab.userdata[“key”]) in entry block and say out with prompt block. The prompt say out "There is semantic error instead of to say out the value of my key.

With Thanks,
CN

2

Hi,

I assume you know it but MCP converts all UserData key names to lowercase.

Are you able to see the UserData in MCP log? Have you tried to retrieve the UserData using Interaction Data block?

R.

1 Like
3

Hi R,

thanks. I got it now.

Cheers.

4

Hi,

I’m just curious :slight_smile: What was the issue? Case sensitivity?

R.

1 Like