How to disable Team Communicator when agent is on Call?

bhuvanesh · January 12, 2016, 3:31pm

Hi all,

I need to disable team communicator in genesys WDE when agent is on call is there any way to disable team communicator, Need help thank you.

cavagnaro · January 12, 2016, 4:08pm

Can’t, custom development only

bhuvanesh · January 13, 2016, 3:32pm

I try to customize the view(Teamcommunicatorview) but the drop down from team communicator is not working properly

cavagnaro · January 13, 2016, 8:54pm

Ok…what does that means? Logs? Details? Screenshots? Magic balls doesn’t work on this forum…