How to disable PlayApplication block in workflow changing original DNIS?

Voice & Telephony
1

Hi, guys,

I have a URS centric workflow/callflow development.

In workflow, I use playApplication block to call IVR callflow. I created a voip over ip service DN in sipswitch, MSML_Service.

then I noticed DNIS is changed to MSML_Service from my original RP, where my workflow is loaded.

But I need this original DNIS in my workflow.

How to disable this DNIS replacement by MSML_Service?

thx.

Kevin

2

Hi Kevin,

I believe you can create a user data in the dnis workflow (thisdn) for input in the vxml.
I recommend, based on the business rule of your flow, to perform the deleteudata if the interaction returns to the beginning of the flow with another DNIS.
This is a suggestion. I already had this scenario where I could solve just this way.

Att,