Hi all,
I need help to create a custom statistics for use in CCP & CCA. Though I have the predefined TotalCallAnswered for Queue in the StatServer, I would like to set up a custom one that computes like this:
Total Answered = total entered total abandoned
thanks.
LIM
In CCA custom report you can define ‘Computed statistic’ which is
total entered total abandoned (you have to have entered and abandoned in your report). To do it more generally by defining statistc in Stat Server you can try to look for set of main masks values which is equivalent to your expression (not sure if it can be found).
Grzegorz