Hi guyz, Hope someone can help with this issue. I notice that when a call in teh queue just waiting to be routed there is not a ringing sound, i can only hear silence.
Our site is a little complex, inbound calls have two ways to be routed to agents.
- Call arrives our center in tdm format, gvp answers USING PBX it and then routes it to an agent. (Here i can hear the ringing sound)
- Call arrives in sip format, gvp answers (gvp is not using pbx, rigth?) it and then routes it to an agent.(Here i cannot hear the ringing sound, only silence)
Issue: Due to the silence our customers believe the call was dropped by some reason and terminate the call.
Probably diagnostic: I am not totally sure, but i believe we cannot hear the ringing sound cause the call arrives on sip format. Gvp answers it but is NOT using the Pbx, some there is not a component to provide the ringing sound.
I believe we can implement the ringing sound with stream manager. We have SM installed but we DO NOT have the know how.
-How can i configure SM to prompt a sound when the call is the queue waiting to be routed?
Thanks in advanced.