How to close an opened intereaction

NICE CXone API & Integrations
1

Hey guys I hope you all are doing well,

I have a question regarding the workbins, as you know these are used to save interactions(drafts, sent emails, etc), I’m able to save interactions and open them, but in the provided methods I can’t find one to update the workbin interaction information, please see the listed methods:

  • createInteractionForPlaceDTO
    createInteractionOnMediaForPlaceDTO
    getAttachedData
    getInteractionArchivesDTO
    getInteractionsDTO
    getInteractionsDTOFromAgent
    getInteractionsDTOFromDn
    getInteractionsDTOFromPlace
    openInteractionForAgentDTO
    openInteractionForPlaceDTO
    setInteractionsDTO

So I’d like to request your help in order to know if it is possible to update a workbin interaction information or if I should delete the interaction from, and create a new one.

Thanks in advance.

2

To close you take it away from Workbin and send to a STOP object on the Business Process