No doubt this will be easy for someone with better knowledge of jsp than me!
I’ve customised the GAD to display a list of disposition codes (configured in CME). At the moment these are displayed as a list of check-boxes and once the agent has selected one, they click Apply to confirm.
The list of codes is getting bigger and some could easily be grouped together so what I want to know is: How to convert the list into a set of drop-down boxes?
For example, instead of:
Customer Service - Payment
Customer Service - Amendment
Customer Service - Query
Have a drop-down box labelled “Customer Service”, where they can click the drop down and select from “Payment”, “Amendment” or “Query”.