Due to a project we are looking to implement master agent component. Currently i am working in a test lab, i have installed the Master agent. The service is started …
What i am looking for is a way to verify its working fine before trying to install this solution on production environment. I have downloaded a free tool that works with traps; However i can not see Genesys traps beetwen my client and server.
Example of my problem
If i use my tool (solarwinds )to test a native trap it shows a value … for example “number of process running on Server = 30” but if use the tool to monitor Genesys mib, the variable seems to be empty. “GenesysHostname = no value is shown”
What i should revirew in order to troubleshoot this issue? Hope somebody can help …
If you were using an earlier version (6.x) trap_host was defined as the Host to which the Master Agent SNMP sends the traps to. Later versions 7.x) use the option trap_target which can define any number of Hosts to send traps to - it is a comma seperated list, applied to the SNMP Application in CIM/CME.
It seems as though your’s is configured in the correct syntax (/: ), so that is not the problem.
I would suggest that you look at your “solarwinds” application and make sure that it is correctly configured against the Genesys Host/mib, since that is more likely to be where your error is.