How do I fix the 502 Bad Gateway errors hitting the /api/v2/telephony/edges/byoc/servers endpoint every Monday at 08:00 PT? The external workforce management platform doesn’t sync during the daily agent status pull. Management needs those queue metrics loaded before the morning coaching block. The BYOC edge server sits in our local data center. It’s running version 2023.4.0. The alert email just keeps popping up. Agent wrap-up times are spiking because the routing tool falls back to manual assignment. We’ve tried restarting the edge service twice. Console stays empty except for the red warning banner. The call logs show dropped sessions right after the error hits. How do I fix this without calling the vendor? The compliance team is already asking why the IVR fallback rates jumped 15 percent.