How do I fix the 500 Internal Server Error hitting /api/v2/conversations/ai endpoint every Monday at 08:15 PT? It’s failing when external conversation intelligence platform pushes virtual agent transcript data into supervisor dashboard. System returns this response: code internal_server_error, message Failed to process AI conversation payload. Bot definition mismatch., status 500. Queue metrics flatline during sync window because bot routing rules won’t update. Logs show payload size is fine, but Architect flow version 2.1.4 rejects handoff tokens. OAuth credentials look correct. WFM team confirmed export format matches documentation. Still, AI bot queue sits empty until someone manually refreshes routing settings. This killed main contact center queue for 4 hours last Tuesday. Error repeats exactly at same timestamp. Environment runs Genesys Cloud release 2024-11-15. External tool uses version 4.2.0. Bot definition in Architect relies on latest NLP model, yet API call fails on participant assignment step. Can’t get past the validation check. Queue monitoring displays backlog of 400 chats. Coaching reports pull blank data. Engineering support isn’t available on site. Integration guide mentions verifying bot skill configuration, but skill is definitely active. Payload structure matches schema. Restarting integration service doesn’t do jack all. Bot stays offline. Dashboard metrics show zero active sessions. Waiting for ticket updates feels pointless. How do I fix 500 Internal Server Error on /api/v2/conversations/ai for virtual agent handoff sync? Error log just keeps repeating same mismatch warning.