how can monitor speak using tsinglestepconf

NICE CXone API & Integrations
1

I use the API TSingleStepConference for adding the monitor to existing call. but i find the monitor only can listen the call instead of conference. how can make the monitor speak in this situation?

1 Like
2

Hi,

Usually it’s possible to change type of participation by attaching predefined key in Extensions. You can find that information in TServer’s manual.

What switch do you have?

René