How can I see monitored calls in InfoMart?

Voice & Telephony
1

Hi,
we have 2 SipSwitches. if a supervisor from DC1_SIPSwitch decides to monitor an agent from DC2_SIPSwitch in InfoMart I see 2 calls with the same connid and same userdata. Also keep in mind that the supervisor can play the agent role taking inbound calls.
So how can I differentiate between a call that came at supervisor because it is a monitoring call or it a normal inbound call?

Thanks,
Mihai

2

My understanding is that you need a special RP on the agent’s SIP Server switch to do that. As you have a routing strategy to load on it, why don’t you add an attached data and then filter out by it all calls to derive the supervisioned ones?

Fra

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3

the attached data will be attached to both legs in GIM as this is the same call. Both have same connid.

L.E. I have found a field calld PRole in G_PARTY table that seems to indicate the DNRole but this table is purged.
BTW can ICON be configured to collect AttributeThisDNRole? what should I put in source? Extension, userdata or reason?

Thank you,
Mihai

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