How can i get the number of agent available from statserver in IRD.

Voice & Telephony
1

I need to implement queue management. So could you help me find the solution. I’m using Genesys Framework 7.6

Pranpong

2

The SData() can return available (ready) agents in Agent Group or Queue.
e.g., numready = SData( ‘[email removed]’, ‘StatAgentIsAvailable’)

float SData( target, statType)

target is string type in the format: [email removed]
type = Agent, Agent Group, Campaign, Campaign Group, Destination Label, Place, Place Group, Queue, Queue Group and Routing Point
name = object name for the ‘type’
location = name of stat server application name

StatType is string for available statistics (target type dependent)

In IRD, add function icon

  • in the Function properties
    • select Statistical in [Type] list
    • select SData in [Name] list
    • point to the value of ‘Target’ and click turn-downward-arrow on the RHS of Target parameter
      Type
      Name
      Location
    • point ot the value of ‘Statistics’ and click turn-downward-arrow
      Type = Statistic
      Value = {a list statistic type}
      e.g., StatAgentIsAvailable, StatAgentsBusy, StatAgentsTotal,
      StatCallsInQueue and so forth

Or, you can build your own statistic type in:
IRD → Routing Design → Statistics

Please also search this web site using the keyword SData

Recommended reading materials are Stat Server referrence, Universal Routing reference and Universal Routing Strategy Sample

3

Dear bcyk
Thank you very much. That’s very clear to understand.
Cheers
Pranpong

1 Like