hold issue

Voice & Telephony
1

Hi,

I are facing some problem in extension/trunk on which record parameter is enable.When I call from extension on which recording parameter is enabled then a hold warning appears on yealink phone when we pick up the call.The hold appears for 1 second after that we can able to hear voice,but for that 1 second there is no voice.

Please help me to resolve with issue.

Regards
prem

2

So,it is so difficult to say what is the cause of issue when you did not posted any description about your troubleshooting. It caused by many reasons and it is necessary to check T-Server logs and logs of components at “way” of call.

3 Likes
3

I will not check your logs,this is your job :slight_smile: I am only asking if you do something in troubleshooting and if yes,what do you want discover? So,I do not know if the SIP logs covering the issue,I recommended to make a network sniff and do troubleshooting there.

1 Like
4

Ok,the only troubleshooting is did is that when i disabled the recording on trunk or extension then no hold message is shown but when i enablete recording then hold message is appear on extension when we answer a call.

Actually i am new to genesys so i can’t able to find any errors in Logs.

I am using yealink phones and same hold msg comes in yealink phone but when i am using any another phone hold message is not showing but i hear voice after 1 sec delay.

So,suggest me any solution for this.

1 Like
5

Recording on Trunk or on Agent DN? You must decide one of them, as recording acts a 3rd party on the conversation. Maybe this component is taking too long to answer…check you configuration and logs. Check deployment guide for both scenarios.