History of deleted agents

NICE CXone API & Integrations
1

Hi,
Do you know if, in Genesys V7, we can easily see the history of the agents that were created and then deleted or put into the “disabled” state ?
Can this information be requested in the config database ? For example in the CFG_PERSONN table or do we have to review the config server logs ?
I also see some files “histlog_116199806754000.rtl”. Can we use these files to search this kind of information ? (I saw the names of agents in it).

Thanks in advance

3 Likes
2

Using the management layer you can have any changes in config reported to the log database.
In SCI you can then view all of the changes in the audit area.

or you could go through the config log ;D

3

You can see the history of deleted Agents in WfM… ::slight_smile:

BTW, the history log is an internal log, used by Genesys as a back-up/syntax check if it ever falls over… Not really inteded to be searchable…

Tony