One of our customers has 2 call centers in 2 separate Time Zones : one in the “GMT” zone and one in the “GMT-7” zone
The central database server is located in the “GMT” zone (CCA solution is impelmented)
Each supervisor will need to see his statistics with the current time zone.
Is there a possibility for a global supervisor to have a view on all the statistics (GMT + GMT-7) getting rid of the Timeshift to have an aggregated view on the both sites ?
This might be possible by coding this under Hyperion reports but is there a simpler way ? Is there an option regarding the time zones ?
Thanks for your help