Hide agents for Virtual Group

Administration
1

I need hide the agents logged out vG in the object panel

I use this threshold

if Threshold.StatValue = StatAction.SDNALoggedOut then
Threshold.Result = true
else
Threshold.Result = false
end if

and this action
CCPulseNotifier.Hide

Whith this when I create a new agent in CME I need aplicate the action to the new agen.

I’d like make a thresold for aplicate a VG and a new agent automatic hide when I create a new agent.

Thank´s
Regards

2

I dont think its possible to apply the threshold at the agent group level in the left hand CCpulse object pane. Only on the right hand view pane, so there would be no way to avoid having to apply the threshold to the newly added objects.

2 Likes
3

Thanks

apply the threshold at agent in the left hand CCPulse object panel is posible becase whith theese script I can. but only in agent I don’t know make the same for Virtual group.

¿Is posible?

Regards

4

You are correct, you can apply the threshold on agents individually, but not by specifying it at the top line agent group