Hello forum,
I currently use CCPulse and Hyperion on a daily basis, i have recently applied for job as a “trainee telephony systems administrator” which would involve learning more about Genysys. Therefore i have been set task of giving 10 minute presentation as part of interview process about Genysys cti and its benefits to an inbound call-centre, any help would be very much apprecited as this is a field that interests me greatly!
Kind regards,
John
I’m sure the genesys website would give you shed loads of things you can talk about which would cover what Genesys is and how it can help your contact centre :]
Try 001 and 004 of my Rough Guides…
Tony
ooo I completely forgot about your guides TT! 
Christmas Card list… let me see… Mark…? Nooo…
lol
Mark, if you help i will give moe than chrsitmas card!!!
John - have you read the Guides…?
T
John, i get help from Tony 
Mark - I think he’s run away… in the Monty Python sense…