Help with GVP logs...

Voice & Telephony
1

GVP 7.6 behind (Avaya VOIP)

I cannot seem to get this working at all, can someone have a look at these log segments and try and give me some pointers please…

First off I’m not getting DNIS, I can live with that for now and have setup default DNIS (7192). Why is this call being rejected??

Thanks

Popgateway log:

[2009/07/24 10:40:09.031] 17F8 HangupCall.cpp:157 C=12:L=2:U=321:D=W_12_93 CFC rejected the call [ ANI=$ani$ DID=7192 TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=GVP_ACI SessionID={184B5835-40F6-4A54-8D76-8C77CAB8F11A} LastError=$last-error$ LastErrorString=$last-error-string$]
[2009/07/24 10:40:21.639] 17F8 ConversationController.cpp:1590 C=3:L=2:U=0:D=W_3_82 Informed CFC about Leg going down

GVPOwner_Admin_GQA log:

[2009/07/24 10:40:09.015] 10FC GetCallInfoAction.cpp:228 C=14:L=1:U=1413 Session ID[{184B5835-40F6-4A54-8D76-8C77CAB8F11A}] : Timeout waiting for Ringing event from IServer.
[2009/07/24 10:40:09.015] 10FC GetCallInfoAction.cpp:276 C=14:L=2:U=0 Ringing event did not received may be got ENDCAUSE as ‘FeatureNotSupported’

CFA log:

[2009/07/24 10:40:09.015] 6B0 LocalService2.cpp:1157 C=14:L=2:U=1006 DNIS not passed by IServer Client. Using default DNIS : RESULT=SUCCESS&ANI=&DNIS=&unicode=yes, Query : notifyprocess=CFA&LEGID=CC61363144000&POP_SVR=http://localhost:9810/webnotify.asp&POP_GW=PopGateway1&LATANAME=$lata-name$&SESSIONID={184B5835-40F6-4A54-8D76-8C77CAB8F11A}&tfn=8888&DID=$did$&ANI=$ani$&CC.NEXTACTION=PROCESS_INCALL&appname=$application-name$&customername=$customer-name$&customerid=$customer-name$&PrimaryQAURL= &BackupQAURL=$backup-qaurl$&QdeviceEnabled=0&ConfirmWithQA=0&DefaultRouteNum=$defaultroutenum$&DialPlan=0&CpaTimeout=0&resellername=$reseller-name$&ContactCallRtr=$contact-call-router$&IvrPortNum=5

2

Is your Iserver up and running?
Please post your TserverIVR and Iserverclient log.

1 Like
3

Yes, everything looks to be running

Heres the TServerIVR log, couple of odd lines highlighted…

11:40:05.016 Trc 29043 Received message 00.00.00.1d:00.00.00.83:New Call Network.
@11:40:05.0160 [tcl:DEBUG2]: TimerManager::startTimer: local id: 2 , conn id: 989855775 , period: 28800000
@11:40:05.0160 [tcl:DEBUG]: TclHandler::copy_value : IN_MSG [ GLI.Group ] → USER_DATA [ GLI.Group ]
@11:40:05.0160 [tcl:DEBUG]: TclHandler::copy_value : IN_MSG [ GLI.Circuit ] → USER_DATA [ GLI.Circuit ]
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.CalledNum.Val ] = String(05)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.Attrs.Version ] = String(4.0)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.ANI.Val ]: set to default val:
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.DNIS.Val ]: set to default val:
@11:40:05.0160 [tcl:DEBUG]: TclHandler::value_exists : ENV_DATA [ TLIB.DNList.05 ] does not exist
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ GLI.Group ] = Int(-1)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ GLI.Circuit ] = Int(1)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Encoding ] = String(utf-8)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::set_value : USER_DATA [ DestEncoder ] = String(UTF-8)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::copy_value : IN_MSG [ XML.Message.GctiMsg.CallId.Val ] → USER_DATA [ CallID ]
@11:40:05.0160 [tcl:DEBUG]: New call rejected on CalledNum: 05 (called number not configured)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::queue_event creating internal event: InternalStopIServer ( 00.00.00.1d (null) )
@11:40:05.0160 [tcl:DEBUG]: TclHandler::create_msg : Created message: ( 00.00.00.1d 00.00.00.84 )
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.CallId.Val ] = String({184B5835-40F6-4A54-8D76-8C77CAB8F11A})
@11:40:05.0160 [tcl:DEBUG]: TclHandler::get_value : USER_DATA [ DestEncoder ] = String(UTF-8)
@11:40:05.0160 [tcl:DEBUG]: TclHandler::set_value : OUT_MSG [ XML.Raw ] = String(<?xml version='1.0' encoding='UTF-8'?>{184B5835-40F6-4A54-8D76-8C77CAB8F11A})
@11:40:05.0160 [tcl:DEBUG]: TclHandler::copy_value : USER_DATA [ GLI.Group ] → OUT_MSG [ GLI.Group ]
@11:40:05.0160 [tcl:DEBUG]: TclHandler::copy_value : USER_DATA [ GLI.Circuit ] → OUT_MSG [ GLI.Circuit ]
@11:40:05.0160 [tcl:DEBUG]: TclHandler::set_value : OUT_MSG [ RouteDest ] = String(ivr)
11:40:05.016 Trc 29044 Sent message 00.00.00.1d:00.00.00.84:EndCall.

4

Hi Ben,

Your issue is caused by wrong GVP configuration in CME thus IVR T-Server rejects incoming calls. I can see in the snippet of IVR T-Server log that GVP ports are numbered 01,02,03… I think (99% - don’t have access to Avaya/GVP system now) it’s wrong as port number has to match extension number mapped to this GVP port (port 1234 = extension 1234).

R.

2 Likes
5

It looks like somebody forgot to specify the IVR Server Interface to the IVR… ::slight_smile:

I hate picking up when people go on holiday…

6

hi guys,

Please i really aprecite if u can point what type of DN r u using for avaya.
For sure u r using VoiceTreatmentPorts … rigth?

Well, my problem is taht i want 2 implement autologin functionality, i only did this for( ACD Position on Nortel). Do u know if it is posible to implement something similar in Avaya?

1 Like
7

You can create ACD Postion type for Avaya.
For the Auto-Login; create a AutoLogin section on the AnnexTab of your IVR Ports with these options (put your values)

[AutoLogin]
AgentId=11800
Password=435E5C364F1AE734C2336A0B6B1FA5DB
Queue=16920
SetLoggedIn=true
SetReady=true

1 Like