Has anybody worked in ESP??

General Discussion
21

But as per this thread http://genesysguru.com/blog/blog/2010/02/05/how-to-implement-an-esp-server/, it supports Voice interactions as well.

22

Abrar84,

I haven’t found anything in linked article indicating that ESP is supported for voice interaction
 And Genesys clearly states in the URS Reference Guide that ESP is for “use in non-voice routing strategies”.

R.

23

ESP Server is not supported handling of voice interactions.The link does not contain any such information

1 Like
24

Rene and Kubig,
Please check following thread; specially part 5 and It clearly shows that the test call was made as Voice call.

https://forums.genesyslab.com/showthread.php?t=524

``` _I_I_007c01b03187e01e [14:33] strategy: *0x65*ESPFromVoice is attached to the call 02:42:51.838 Int 20001 interaction 007c01b03187e01e is started _I_I_007c01b03187e01e [01:14] current call classification: media=voice(100), service=default(200), segment=default(3 00) 02:42:51.838_I_I_007c01b03187e01e [09:06] >>>>>>>>>>>>start interpretator _I_I_007c01b03187e01e [09:04] ASSIGN: __Return(SCRIPT) <- STRING: _I_I_007c01b03187e01e [07:46] no error mode for this call _I_I_007c01b03187e01e [09:04] ASSIGN: __Return(SCRIPT) <- STRING: _I_I_007c01b03187e01e [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: _I_I_007c01b03187e01e [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: _I_I_007c01b03187e01e [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: _I_I_007c01b03187e01e [09:04] ASSIGN: vEmployeeId(LOCAL) <- STRING: Analyst001 ```
25

Check your connections between URS<-> T-Server/IXN;IXN<-> ESP Server

26

These are perfectly working.

27 
01:51:40.289_T_I_ [14:32] EventLinkConnected is received for ts InteractionServer_761, register all CDNs and IVRs again
request to 65201(--) message RequestQueryLocation
	AttributeReferenceID	7
	AttributeExtensions	[2] 00 00..
	AttributeLocationInfoType	4
..sent to TEST-dev02:7007(fd=544)
received from 65201(InteractionServer_761)TEST-dev02:7007(fd=) message EventError
	(Bad message type)
	AttributeErrorMessage	'Unsupported request'
	AttributeErrorCode	102
	AttributeReferenceID	5
01:51:40.291_T_E_ [14:0f] can not find tserver for event EventError, tenant 
received from 65201(InteractionServer_761)TEST-dev02:7007(fd=) message EventError
	(Bad parameter passed to function)
	AttributeErrorMessage	'CustomerID missing'
	AttributeErrorCode	223
	AttributeReferenceID	6
01:51:40.291_T_E_ [14:0f] can not find tserver for event EventError, tenant 
received from 65201(InteractionServer_761)TEST-dev02:7007(fd=) message EventError
	(Bad message type)
	AttributeErrorMessage	'Unsupported request'
	AttributeErrorCode	102
	AttributeReferenceID	7
01:51:40.291_T_E_ [14:0f] can not find tserver for event EventError, tenant 
received from 65200(TserverAvayaCM)TEST-dev09:3000(fd=) message EventServerInfo
	AttributeServerVersion	'8.1.001.14'
	AttributeServerRole	0
	AttributeApplicationName	'TserverAvayaCM'
	AttributeHomeLocation	'Avaya'
	AttributeServerCapabilityMask	[64] ff cf ff fd..
	AttributeServerXCapabilities	'(2=(56=524283),8=(16=31),10=(16=7),11=(16=25),14=(73=31),27=(66=3),34=(67=35),36=(60=7307),75=(16=6),76=(16=25),108=(74=3),121=(88=6),160=(146=1),161=(146=1),162=(146=1))'
	AttributeExtensions	[732] 00 05 00 00..
		'T-Server'	'Tserver for Avaya Communication Manager, Version: 8.1.001.14 Compiled: May  2 2012 08:37:02
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2012
'
		'Features'	'
Build with TServerCommonPart 8.1.001.42
High Availability feature: ON
ISCC feature support:      ON
'
		'TransactionMonitoring'(list) 'class'	'029LK70N8SBO9F2B04000VTAESXX000F'
		                              'object'	'029LK70N8SBO9F2B04000VTAESXX000G'
		                              'iscc.transaction'	'029LK70N8SBO9F2B04000VTAESXX000J'
		                              'iscc.direction'	'029LK70N8SBO9F2B04000VTAESXX000L'
		                              'iscc.is-link-creation'	'029LK70N8SBO9F2B04000VTAESXX000M'
		                              'iscc.call-operation'	'029LK70N8SBO9F2B04000VTAESXX000R'
		                              'iscc.resource'	'029LK70N8SBO9F2B04000VTAESXX000U'
		'sdn-licenses-in-use'	1
		'sdn-licenses-available'	9998
	AttributeReferenceID	1
	AttributeTimeinSecs	1344502300 (01:51:40)
	AttributeTimeinuSecs	318000
	AttributeEventSequenceNumber	0000000000000047

Please look into this log. Right at the start there is an error ‘Unsupported request’. Do you think this is the reason?

Thanks,
Abrar

28

No,this is not a reason.The eServices/MCR docs say:

‱ Interaction Server does not support the following requests:
‹
RequestQueryServer
‹RequestQueryLocation‹
RequestDeletePair (when URS sends this request after
RequestRouteCall)

This is the reasonwhy an EventError is returned