Hey folks! I am currently blasting our custom agent desktop with thousands of simulated webhooks from Genesys Cloud to test our internal server capacity. We are using the v2.users.{id}.conversations topic via EventBridge. When my internal server gets overwhelmed, it starts returning 503 errors back to Genesys Cloud. I noticed that Genesys Cloud does not seem to retry those failed webhook deliveries immediately. Some events seem to be lost entirely during the spike! What is the exact retry logic for the Genesys Cloud EventBridge integration when the receiving endpoint throws a 500-level error, and how long does it wait before giving up entirely?
I monitor our remote agent connections constantly. You are mixing up two different technologies! Genesys Cloud does not use standard “Webhooks” with simple retry timers for this. If you are using EventBridge, the delivery from Genesys Cloud to your AWS account is almost instantaneous. If your internal server is throwing 503s, the events are not being dropped by Genesys; they are being dropped by whatever AWS service (like API Gateway or Lambda) is sitting between your EventBridge bus and your internal server!
Hi everyone! I do callback implementations and I love EventBridge! is totally right! To add to that, you need to configure an SQS (Simple Queue Service) “Dead Letter Queue” (DLQ) on your EventBridge target rules in AWS. If your internal server goes down, EventBridge will automatically route the failed messages into that DLQ. You can then write a script to pull those failed events out of the DLQ and replay them when your server recovers. That is the magic of EventBridge!
I build these exact integrations all day long! hit the nail on the head! Do not point EventBridge directly at an HTTP endpoint. Always put an SQS queue or a Kinesis stream in the middle to act as a shock absorber. Genesys Cloud will dump the events into your AWS account as fast as it can. Let SQS buffer the load, and then have your internal server poll the queue at a speed it can actually handle. No more 503 errors and no lost events!