Hi guys,
I’m planning to start on lab the development of a HA CTI for Alcatel OXE. For PBX side it seems ok, all considered, however now I’m thinking on the agent side, I have a softphone which connects to the TServer, which will be the Main, however how do I indicate it that it has a Backup TServer? As IP address of both TServers will be different…I can’t find an option on the code where to put this.
Thanks
Hi Cav,
Most of the recent SDK versions (6.5+) does support HA internally - I want to say that HA is handled inside the Genesys libraries. It means that you as a developer don’t need to code it. There is one exception you should handle - starting the softphone in situation the primary TServer is down. In such case your application has to know IP address and port of the backup server.
More technical explanation:
Once a client connects to TServer it receives an event (not sure about EventServerConnected or EventLinkConnected) and that events contains information about backup TServer (IP address and port) in event’s “Extension” attributes.
I don’t have access to TServer running in HA. Hope my memory serves well 
René
Hummm…do I need to configure ADDP on the side of my software…?? Damn I hate not having a lab for that…
I would say that ADDP isn’t mandatory but it could “improve” detection of lost connection to active TServer.