GVP8 Reporting

Architect & Flows
1

Hi guys,
Just willing to know your methods here…
How do you prefer to get GVP8 reports? I mean, GVP8 Reporting does CDR and by App but when customer wants real business reports you go with CCA or build your own methods? And why?

Thanks!

2

Hi cav,

all depends on customer need, but in general I prefer three ways for GVP reporting in release 8.1 :

  • GVP Reporting Server.Providing WS for custom app, has integration with GA, etc
  • Own reporting within IVR app. Like a counter in vxml scripts
  • CCA reporting, gets via HTTP interface of URS from vxml scripts

the order is not important.

3

Kubig, could you say a bit more about last item?

4

I think he means that StatServer will know KVPs from GVP too, so as usual you do a filter and on GVP attaching values like option=3, customer=GOLD and so on, so you have ENTERED_GOLD, ENTERED_SILVER, ENTERED_OPT4, ENTERED_OPT2, etc ect ect