GVP vs Stat server / GetStatReq

Hi there,
Im trying to setup interaction between GVP and StatServer to receive statistics for my GVP application… And I couldnt find a correct example.

What I did is like this.

1. Verified that required statistics exist on StatServer. Thats OK and looks like:
   CurrMaxCallWaitingTime
   Category=CurrentMaxTime
   MainMask=CallWait
   Object=Queue, RoutePoint, GroupQueues
   Subject=DNAction

2. setup connection tab from StatServer to IVRserver and back

3. configure Option tab for following object:
   Stat:CurrMaxWaitTime
   obj_id=Switch@Resources
   obj_type=SObjectQueue
   server_name=statsrv
   stat_type=CurrMaxCallWaitingTime
   time_profile=CollectoeDefault
   update_frequency=1

4. made simple application where Im trying to call statistics from StatServer, but without a success.
   Getting error message:

[2008/08/08 07:40:02.950] 1590 DsSDPParser.cpp:657 C=40:L=1:U=0 Not an correct RTP Attribute: sendrecv
[2008/08/08 07:40:03.528] 1B1C VxmlUtil.cpp:3670 C=12:L=1:U=321:D=E_12_121 VXML Error: event(error.com.genesys.studio.statisticserror),
Object looks like:

Does anybody? :-[

Hi all,

Is it possible to get an agent or group of agent statistics with this method? Because agent is not an object on any switch.
If it is possible how can I define the “obj_id”?

thanks,
bandorka

Hi Bandorka,

IVR TServer doesn’t support collections of statistics for the objects of type Agent or GroupOfAgents.

R.

thx René