Hi All,
I am facing issue in routing the call to IVR from DID. For one DID when i route the call to TG it works. For the other it does not work. Please see the below SIP logs and let me know.
13:23:39.755: IncrementRouteRequestCounter, option 100
13:23:39.755: GetRegistration::Unable to resolve number for DN:81740004
13:23:39.755: GetRtPartyId: call 16779276, party 16783216
13:23:39.755: GetRtPartyId: routingLinkId not set
13:23:39.755: GetRegistration::Unable to resolve number for DN:81740004
13:23:39.755: Number:[81740004] is not internal, looking for service
13:23:39.755: Selected for Dn 81740004(geo-loc:partitionId:cpdCapability): Service avaya_sm (geo-loc, priority[0], capacity 0 (0% of 0))
13:23:39.755: GetRtPartyId: call 16779276, party 16783216
13:23:39.755: GetRtPartyId: routingLinkId not set
13:23:39.755: GetRegistration::Unable to resolve number for DN:dummy
13:23:39.755 SIPCONN(+9093018664): re-invite-called-initiated
13:23:39.755: transfer oosp
13:23:39.755: SIPTR(23794): Begin step 0 - SipTransactionRefer(23795)
13:23:39.755: GetRegistration::Unable to resolve number for DN:dummy
13:23:39.755: GetRegistration::Unable to resolve number for DN:dummy
13:23:39.755 SIPCONN(+9093018664): re-invite-called-initiated
13:23:39.755: GetReferTo:+OOSP[0]: >> sip:81740004@10.138.31.123 >>
13:23:39.755: refer 81740004[lc] to +9093018664[lc] : 1=>1=>1
13:23:39.755 SIPCONN(+9093018664): GetOsspReferTo before params: ‘sip:81740004@10.138.31.123’, GetReferToParams from 56f2c70:‘81740004’ = ‘’
13:23:39.755: Sending [29,TCP] 953 bytes to 10.138.31.123:45819 >>>>>
SIP/2.0 302 Moved Temporarily
Via: SIP/2.0/TCP 10.138.31.123;branch=z9hG4bK880602180678708-AP;ft=10;received=10.138.31.123
Via: SIP/2.0/TCP 10.138.31.38:15060;rport=21380;ibmsid=local.1486656157680_1755823_1755810;branch=z9hG4bK880602180678708
Via: SIP/2.0/TCP 10.138.31.38:15060;rport;ibmsid=local.1486656157680_1755822_1755809;branch=z9hG4bK326242225547284
Via: SIP/2.0/TCP 10.138.31.123:5065;branch=z9hG4bK803ca06a2712e7122d15863e5e00-AP;ft=98085;received=10.138.31.123;rport=34648
Via: SIP/2.0/TCP 10.192.189.21:5065;branch=z9hG4bK803ca06a2712e7122d15863e5e00
Via: SIP/2.0/TCP 10.184.33.193;branch=z9hG4bK803ca06a2712e7122d15863e5e00
From: “IP Test Phone” <sip:[email removed]>;tag=803ca06a2712e7120d15863e5e00
To: sip:1740004@10.138.31.123;tag=006C069C-6D65-189B-97B0-6B15890AAA77-86810
Call-ID: 803ca06a2712e7121d15863e5e00
CSeq: 1 INVITE
Contact: sip:81740004@10.138.31.123
X-Genesys-CallInfo: routed
Content-Length: 0
13:23:39.755: SipDialog: event CALLED_RESREJECT, t=10295753, s=9, r=5, m=56f6fd8
13:23:39.755 SIPCONN(+9093018664): HandleSipDialogEvent(CALLED_RESREJECT) - filtered
13:23:39.755: SIPTR(23795): complete
13:23:39.755: SIPTR(23794): Step 0 - SipTransactionRefer(23795) complete
13:23:39.755: SIPTR(23794): Begin step 1 - SipTransactionClearParty(23796)
13:23:39.755: SIPCALL(16779276): add party ‘81740004’
13:23:39.755 SIPPARTY(81740004): Set Origination Info DN - +9093018664 ; Location - qa_sip_switch for party 81740004
– created party_info_tspp 56d3100
– created aTmParty 5633e30
SetRole: Destination for 81740004.5633e30-56d0ab0:1
– AddParty to 56d0ab0: 81740004.5633e30-56d0ab0:1 after 1740004.56d1cc0-56d0ab0:1
CreateParty new external: 81740004.5633e30-56d0ab0:1
13:23:39.755: Call 16779276 dn 81740004 SetPartyId 16783217
13:23:39.755 SIPPARTY(1740004): SipParty::TransferCall, state 5, flagsEx 0x12, cause 17
13:23:39.755: routing dialog ‘16783216’ terminated
13:23:39.755: Adding OtherTrunkName(avaya_sm): done
– thisCall by party
SetContext: for party 1740004.56d1cc0-56d0ab0:1
+++ CIFace::Event +++
+++ Pre-event +++
Type EventRouteUsed
Devices: <1740004/1740004> <-/81740004> <-/->
Calls: 16779276/006c02996375e80c/16779276.56d0ab0/c:2/r:1 0/none
Parties: D1740004/1740004.56d1cc0-56d0ab0:1/l:2/r:1/Queued,RtRequest,Destination
X81740004/81740004.5633e30-56d0ab0:1/l:2/r:0/Null,Destination
none
Cause: Distributed/38, Info: 0
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Diverted +++
SetRouteEnd: party 1740004.56d1cc0-56d0ab0:1, cause Distributed