Hello,
The following genesys services are on different hosts within our deployment, but I believe they can work without issue on the same one:
host 1:
SIP
MCP
host 2:
RM
RS
We are a small/medium contact centre (200 agents) so dont believe there will be a great load to the host/server.
I know the sip/rm ports are the same but we’ve already used different ones (sip remained 5060/ rm proxy is 5160).
Is this solution workable? I cant see any conflicts at the moment..
thanks.
Such components allocation will able work well, there is no issues. We have similar scheme with even sip+mcp+rm on same host, but one time support said that it’s not recommended to have sip+rm in HA mode on one host..
The one thing that you should pay attention is how much resources on mcp you will need to process 200 calls.
Agree, all aplication based on SIP protocal is able to have installed on same host,but not in HA mode.
If will work without issue. Personally I would but RM/SIP/RS on one host and MCP on second