Happy New Year for everyone!
The GVP manual install succeeded - without Framework.
Now I’m working on the integration (behind mode, no physical switch, just a SIP_TServer) with the Framework, but several documentation contains several way to deploy this mode - there are differences at certain steps, or missing something, but the other one contains the info. So I’m a little bit confused, but I took the following steps. Please let me know, where can I take a mistake.
When I try to call a certain Routing Point (4000, this exists on the GVP as a DID) I take this error in the SIP server log:
@14:40:05.2500
* 7.5.000.80 send_to_client: message EventError
(Invalid Destination DN)
AttributeEventSequenceNumber 000000000000006e
AttributeTimeinuSecs 250000
AttributeTimeinSecs 1232026805 (14:40:05)
AttributeErrorCode 415
AttributeErrorMessage ‘Invalid Destination DN’
AttributeReferenceID 20
AttributeReason [14] 00 01 01 00..
‘RTR’ 112
AttributeRouteType 1 (RouteTypeDefault)
AttributeExtensions [48] 00 02 00 00..
‘CUSTOMER_ID’ ‘Resources’
‘SWITCH’ ‘SIP_Switch’
AttributeOtherDN ‘’
AttributeConnID 006e01a68dbb5001
AttributeThisDN ‘4000’
AttributeClientID 4
Behind the switch configuration:
FRAMEWORK
-The number originally dialed (Route Point) must exists on GVP as a DID number!
-T-Server (on the SIP switch)
Options
TServer section
event-ringing-on-100trying=true
override-to-on-divert=false
sip-treatments-enabled=true
extrouter section
handle-vsp=all
Connections
TServer_IVR
-Create a new IVR
IVR type: Genesys Voice Platform
Version: GVP version (eg. 7.5)
Configure IVR ports: port number beginning with “01”, number of digits is “2”, Associated DN is the DN number of type “Voice Treatment Port”
IVR Interface Server: choose your IVR Server application
-Create a new “Switching Office”
-Create a Virtual “Switch” associated the “Switching Office” above
Switch type: Virtual Switch for IVR In-front
-Create "DN"s type of “Voice Treatment Port” on the SIP Switch (must equal the Popgateway/SIP/Starting Number for PortIDs/ChannelIDs: 301, 302 etc.)
General
Register: false
Association: an IVR port number (01, 02 etc.)
Annex
TServer section
contact=sip::
subscription-id=GVP
event-ringing-on-100trying=true (When set to true, SIP Server generates an EventRinging message for a DN when it receives a 100 Trying SIP message)
-Create "DN"s type of “Virtual Routing Point” on the SIP Switch (must equal a DID number on GVP)
-Create "DN"s type of “Trunk” on the SIP Switch
Annex
TServer section
contact=sip:
refer-enabled=false (the recommended method of transferring calls out of GVP is to use the re-INVITE method instead of the REFER method)
-Create “Places” for the DNs above
-Create a “Place Group” (one for every IPCS instance)
?-Create "DN"s type of “Extension” on the SIP Switch (must equal the Popgateway/SIP/Starting Number for PortIDs/ChannelIDs: 301, 302 etc.)
-Create IVRServer application based on the I-Server template
Connections
MessageServer, StatServer, TServer_IVR, SIP_TServer
-Create TServer_IVR application based on the TServer_IVR template
Switches
Virtual Switch for IVR In-front
Start Info
Startup: 600
Shutdown: 600
Auto-Restart: true
Options
gli_server_group_1 Section
gli-server-address=host:non_used_port
IServer Section
app-name=
IServerGLMSap Section
operation-mode=IVR
license Section
license-file=7260@host
Connections
IVRServer, MessageServer, StatServer, SIP_TServer
GVP
- Install CoreSetupRelease
- Install and configure EMPS
- Install and configure Dispenser - if fails: Fill gvp.ini LDAP section correctly and try again
- gvp.ini LDAP section matatás után elindul a watchdog
- Install and configure IPCS - Watchdog run in safe mode while configuring
- Install and configure IVR Server Client (opcionális)
- Install and configure Resource Manager - Watchdog run in safe mode while configuring
-EMPS
Popgateway1
IVR
Primary DID mapper=http://FQDN/did_url_mappings/GenericDID.xml (original is: http://FQDN/did_url_mappings/$did$.xml)
SIP
Starting Number for PortIDs/ChannelIDs: 301 (your choice)
CFA
General
Use CTI Client: 1 (original is: 0)
Transfer type: Through CTI (original is: On Platform)
-Install IVR Server Client from the Base CD
-Configure IVR Server Client
EMPS
Servers
ISRV
Copy the IServer_Sample with its subtree (eg. BehindIVR) and fill the newly created object as below:
IServer port: port of the “gli-server-address=host:non_used_port”
IServer host: host of the “gli-server-address=host:non_used_port”
CME IVR Client Name: Name of the IVR object created in CME
-Provision Customer (Admin)
GenesysCTI
IVR Srv Client Active: yes
Primary IVR Srv Client Machine: the machine where the client is installed
Customer IServer: select the name of the newly created IVR object within the ISRV server (eg. BehindIVR)
IVR Server mode: Behind the switch
Fetch Sript ID: yes
Script ID keyname: any
-Configure Resource Manager
EMPS
Servers
MG
Copy the SampleMediaGateway with its subtree (eg. GVP_MG) and fill the newly created object as below:
Number of ports: 10 (in my test config)
IP address for this device: eg. IP of this machine
Port type: Inbound
Signaling port: 5091
Name: eg. Media Gateway Inbound
ServerGroups
Add a new one
Group name: eg. MediaServerGroup
Server Group Type: MG
Available servers: eg. GVP_MG
RM
Resource Manager
SIP Config
SIP port: 5070
SIP listening IP: IP of this machine
Primary UA: :
Database
Primary Database IP: eg. IP of this machine:16500 (inmemory database)
Resource Config
MediaGateway Server Group: select your newly created servergroup
Default codec: eg. mulaw
Primary DID: http://FQDN/did_url_mappings/$did$.xml
