I need to limit GVP licenses on my environment. When I set usage-limit option for IVR Profile, interactions are limited not only for IVR, but for queues as well. What is the best usage of GVP license limitation? I have 30 GVP licenses and 10 call parking licenses.
Thank you.
You can set the limit also on LRGP level. So, in that case you will just limit only the services you want to limit.
I limited Max Ports of the MCP resources on LRGP wizard but it is the same. When I try to separate resource groups according to their service types, it does not have an effect. I do not choose voicexml as a service type but MCP’s still play IVR application.
Be aware that in case using Play application block the request is not threaded as voicexml request, but treatment/announcement request - check your RM logs to make sure what is really requested
Hi Kubig,
As you stated service type is treatment in RM logs. What is the proper way to call IVR application as voicexml service type?
One of the ways to solve this issue is to use geo-location to select a different IVR Profile.
Do you have different Logical Resource Groups for the IVR and for the Queue or are the same MCPs that treat both?
You can request VoiceXML service from PlayApplication block by calling APP_ID parametr instead of APP_URL. Then the mapping will be done on DID groups and request will be of type voicexml
Hummmm this APP_ID the would be searched as DNIS and associate an IVR Profile, right?
Thank you guys, it works fine when APP_ID is set in Play Application block. I created a trunk group and assigned it as DID of the IVRProfile. Then, I created a Voice over IP Service with service-type application. When APP_ID is set as this trunk group DN, the IVRProfile is played as voicexml, not treatment. The licenses can be limited voicexml-usage-limit option under gvp.policy section of RM.
Best Regards.
Thanks for sharing!