I tried to call a gvp voice applicaition from a routing strategy in a standlone GVP system, no third party tserver, pbx involved.
the voice application can not be called successfully.
In sip server log, after requestApplyTreatment, there is always an eventTreatmentNotApplied.
I got the error message from RM like below:
7.28.85.44:5068;voicexml=http://7.28.85.44:8080/CRA/src-gen/CRA.vxml
2009-02-27 20:04:58.875 DBUG 00000000-00000000 5224 09400901 CCPSIPProxyCoreProcessor.cxx:1117 New call session
2009-02-27 20:04:58.875 DBUG 00000000-00000000 5224 09400901 CCPSIPProxyCoreProcessor.cxx:1185 Cluster Information: primary=1 secondary=0
2009-02-27 20:04:58.875 DBUG 00000000-00000000 5224 09400901 PolicyModule.cxx:155 FBEE8A82-A4C2-4545-86BA-756DE2D3EB2B New Call Session Request-URI : sip:dialog@7.28.85.44:5068;voicexml=http://7.28.85.44:8080/CRA/src-gen/CRA.vxml
2009-02-27 20:04:58.875 DBUG 00000000-00000000 5224 09400901 PolicyModule.cxx:218 FBEE8A82-A4C2-4545-86BA-756DE2D3EB2B Handling call using call tenant Resources
2009-02-27 20:04:58.890 DBUG 00000000-00000000 5224 09400901 PolicyModule.cxx:1486 getGVPTenantId returned GVPTenantID: IncomingApp:
2009-02-27 20:04:58.890 DBUG 00000000-00000000 5224 09400901 PolicyModule.cxx:793 Incoming App from header is: bIsDbid: 0
2009-02-27T20:04:58.921 Std 20024 EROR 00000000-00000000 5224 09400212 Default IVR Profile not found for Tenant[Resources]
2009-02-27T20:04:58.921 Std 20022 EROR 00000000-00000000 5224 09400210 Matching IVR profile/tenant could not be found [CallSessionID: FBEE8A82-A4C2-4545-86BA-756DE2D3EB2B CallID: D2B7EA0F-CF63-42EC-B9BA-88A97F26FBFC-1@7.28.85.44]
2009-02-27T20:04:58.921 Std 20126 EROR 00000000-00000000 5224 0940023F PolicyModule RequestResource failed: -7 Call Session: FBEE8A82-A4C2-4545-86BA-756DE2D3EB2B
2009-02-27 20:04:58.921 DBUG 00000000-00000000 5224 08500000 VGSIPTransport.cxx:612 VGSIPTransport::ResolveDNS for 7.28.85.44
2009-02-27 20:04:58.921 DBUG 00000000-00000000 5224 09400901 CCPSIPMessageInterceptor.h:577 RM - SIP Message sent (434): SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 7.28.85.44:5060;branch=z9hG4bKBC9AAE2D-493E-47F1-8103-06FE554BF79B-1
From: sip:2003@7.28.85.44:5060;tag=5807A08B-CEC8-42E1-B73B-4363C05A53BD-2
To: sip:PlayApp@7.28.85.44:5060;tag=8B246653-2623-4025-0CA9-980461CBA6D6
CSeq: 1 INVITE
Call-ID: D2B7EA0F-CF63-42EC-B9BA-88A97F26FBFC-1@7.28.85.44
Content-Length: 0
Warning: 399 7.28.85.44 âMatching IVR profile/tenant could not be foundâ
I also made another call, directly to a did number, which I configured in ga, associated with a ivr profile, then I got an EventDestinationBusy in sip log.
5068 is my sip port for resource managerâ
I can call âsip:dialog@7.28.85.44:5070;voicexml=http://7.28.85.44:8080/CRA/src-gen/CRA.vxmlâ directly from eyebeam, 5070 is my sip port for MCP.
I found the following description in the deployment document about default ivr profile:
If GVP is configured to map DIDs to IVR Profiles or a tenant, the Resource
Manager uses DNIS to determine which IVR Profile to invoke for the session.
If GVP is not configured in this way, the Resource Manager uses a default IVR
Profile that is specified for the Environment (or default) tenant.
However, my Ivr application is called from routing strategy, using play application block , in which the ivr application address is specified directly, like http://ipaddress:8080/JavaComposerProject/src-gen/Main.vxml,
In this case, do I have to configure anything in ivr profile, DID group etc using GA?
I have a question:
In this situation, (I mean calling a ivr application in routing strategy using play application block)
where to specify which voice over ip service DN will be used for this ivr application?
Since in the play application block, only APP_URI is requried to configure.
My environment is not a multi tenant environment, do I have to add the Environment Tenant to the Resource Manager and create a Default Profile for the Default Tenant???
Please make sure that you have configured the following:
In the tenant Resources (the default tenant as you use Single-Tenant configuration server), in the Annex tab create section gvp.general and in there add an option default-application=DefaultIVRrofile (the name can be whatever you want but usually something like Fedaultxxx is used for obvious reasons).
Using Genesys Administrator create an IVR Profile with the previously used name DefaultIVRProfile. Donât forget to configure a URL for this newly created profile. This URL will be used in case GVP cannot match an incoming DNIS with an existing profile - donât worry, your application triggered by Application Button in IRD will play the URL specified there
In the Switch object of your SIP Server, under DNs, create a DN of type Voice over IP Service and in the Annext tab configure section TServer and in there configure two options: First create an option named contact with value the IP address and SIP port of your RM (e.g. 192.168.204.129:5060) and then create second option with name service-type and value application.
Thank you very much, IF.
I noticed related description in 8.1 deployment document as follow:
⢠Procedure: Adding the Environment Tenant to the Resource Manager
⢠Procedure: Creating a Default Profile for the Default Tenant, on page 229
⢠Procedure: Updating the Environment Tenant Data, on page 230
Since my environment is single tenant, so I donât have to do first step? Right?
I did exactly what you told me to do, but I still got the same error message:
(after I added these configuration, I restarted rm, mcp, sip)
D
2009-03-06 06:07:56.734 DBUG 00000000-00000000 5696 09400901 PolicyModule.cxx:155 7F877950-D811-4D47-AEA7-E3F55A3D88BC New Call Session Request-URI : sip:dialog@7.28.85.44:5068;voicexml=http://7.28.85.44:8080/CRA1.0/src-gen/CRA.vxml
2009-03-06 06:07:56.734 DBUG 00000000-00000000 5696 09400901 PolicyModule.cxx:218 7F877950-D811-4D47-AEA7-E3F55A3D88BC Handling call using call tenant Resources
2009-03-06 06:07:56.734 DBUG 00000000-00000000 5696 09400901 PolicyModule.cxx:1486 getGVPTenantId returned GVPTenantID: IncomingApp:
2009-03-06 06:07:56.734 DBUG 00000000-00000000 5696 09400901 PolicyModule.cxx:793 Incoming App from header is: bIsDbid: 0
2009-03-06T06:07:56.734 Std 20024 EROR 00000000-00000000 5696 09400212 Default IVR Profile not found for Tenant[Resources]
2009-03-06T06:07:56.734 Std 20022 EROR 00000000-00000000 5696 09400210 Matching IVR profile/tenant could not be found [CallSessionID: 7F877950-D811-4D47-AEA7-E3F55A3D88BC CallID: DDB595FE-F571-4F73-954B-95BB8DD71F87-1@7.28.85.44]
2009-03-06T06:07:56.734 Std 20126 EROR 00000000-00000000 5696 0940023F PolicyModule RequestResource failed: -7 Call Session: 7F877950-D811-4D47-AEA7-E3F55A3D88BC
2009-03-06 06:07:56.734 DBUG 00000000-00000000 5696 08500000 VGSIPTransport.cxx:612 VGSIPTransport::ResolveDNS for 7.28.85.44
2009-03-06 06:07:56.734 DBUG 00000000-00000000 5696 09400901 CCPSIPMessageInterceptor.h:577 RM - SIP Message sent (434): SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 7.28.85.44:5060;branch=z9hG4bK403877A0-E215-4FC4-B813-1ED72EBC56F8-1
From: sip:2001@7.28.85.44:5060;tag=8CACFD5B-5C1E-40BB-AEB2-59CF2052B087-2
To: sip:PlayApp@7.28.85.44:5060;tag=6A67CC45-B1D3-4574-BE9A-204DA547878C
CSeq: 1 INVITE
Call-ID: DDB595FE-F571-4F73-954B-95BB8DD71F87-1@7.28.85.44
Content-Length: 0
Warning: 399 7.28.85.44 âMatching IVR profile/tenant could not be foundâ
I just had a similar strange behavior. I had a fresh machine with GVP 8.1.3 since some time ago but I hadnât configured it for URS centric applications. So, I configured default-application=defaultivrapp and I had exactly the same behavior like you.
Then I changed the default-application=IVRAppDefault, as stated in the documentation. I just tested it and works. After, I renamed the default-application again to something else and now it works also for thisâŚStrange thing, Iâve never seen it in my GVP 8.x projects. Could you please try this?
As I donât have logs from you, then you can compare with my working environment some things:
In your Resource Manager log, do you have entries similar to the following:
This second line is mandatory to exist somewhere in RM log so âGVPâ knows which is the default IVR profile and not drop you all the time the âMatching IVR âŚnot foundâŚâ.
Also, in your SIP Server log, does your entry for the VoIP Service look like the following:
I assume also that you have created correctly the Resource Groups in GA Wizard (for MCP, GW and possibly CCP).
Which versions of Genesys components you have? You mentioned GVP 8.1, but which exactly? For example, depending always on the exact version, you might need (or not) to create manually connections between RM and managed resources. In other versions they are created automatically and in others they are needed only for specific reasons.
If you have version 8.1.2 and later then are you sure that you have framework 8.0.2/8.0.3 + SIP Server 8.0.3 or later (ok, Iâve played with it with much older versions but officially is not supported and you never know if the issue is there, especially if you ever use HMT environments). Finally, make sure that the sequence you start components is always SIP Server, then RM and then MCP/CCP.
If you have all the above then I suspect there is possibly any âtypoâ error somewhere in your configuration (like âContactâ instead of âcontactâ, or any extra spaces in the end of any option like "contact " instead of âcontactâ)?
Last resort of course is to raise SR with Genesys Support ;D
Thank you very much, IF.Sorry for late response.
I checked the configurations you mentioned.
It looks like theyâre all correct.
My gvp verison is 8.1.310.xx
but my sip server version is 7.6.000.40, maybe I should upgrade sipserver to 8.0.
There is another thing I donât know if related to this issue, when I used wizard in cme to create a voice ove ip service DN, There is not a application in the service type drop list, I input âapplicationâ manually, is that normal?
Last resort from my point of view is to raise a SR with Genesys (considering you have this option of course).
If it is easy for you then upload startup logs of RM and SIP Server (from startup) including just one call - it would be good to have a look.
To be honest I do everything stuff so I cannot answer your question. The only sure thing is that in the end you should have, in one way or the other, in your VoIP DN: Annex Tab>TServer>service-type=application
Hello Dears,
Actually i had the same issue i recieve below error in the standard RM logs:
2019-04-23T07:48:33.194 Std 20003 WARN 00000000-00000000 4290120000 0940020C Cannot find application matching DNIS: MediaServer try using default application in tenant [Environment]
im using 8.5 environment, and Iâm calling the application by DID no in the play application block (app_id = DID), and only the default ivr profile is being played.
and i have it works with this way in another environment.
