GVP 8 and VoiceObjects

Voice & Telephony
1

Does anybody have any experience of integrating GVP with the Voxeo VoiceObjects application server?

I am implementing GVP 8.x and we have a lot of mature legacy applications developed using VoiceObjects; initially we need to integrate this platform as there isn’t sufficient time or capacity to rewrite the applications for GVP. Currently Nortel MPS provides the media platform so this will change to GVP.

At this stage I’m trying to establish any points to look out for, best practice, etc.

Thanks in advance.

2

If I don’t remember wrong there was an option on Eclipse to select the VXML engine, one of those was GVP. Try compiling the VXML files again with that option and should work.

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3

Hey cavagnaro, you are right - you can select the media platform engine within VO, I just wanted to know if anybody had experienced any issues with this integration.

We’re using an old version of VO (7) that doesn’t use Eclipse but this temporary until we fully migrate the apps over to GVP (by rewriting). You don’t compile the apps in VO, the VXML is rendered at runtime so I just need to write a small GVP app to call the VO apps. In theory, it should all work but as I’ve not started this yet I figured now was a good time to put out some feelers, see if anyone had any advice.

Cheers
clemouk.

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4

You scenario is pretty unique, so I doubt many experiences can be found on that…best thing will be for you to try and test yourself how it goes.

5

Hi,

we are actually doing this exactly the same thing.

one of our client was using VO with Nortel and now moving the app to GVP 8.

It works ok. this enables attach data to work, and we are currently trying to get this going.

if you are looking at only the migration there shouldn’t be too much problem.

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6

I can only agree with this. GVP 8 should work with VO7 - even if it’s an older version. If you don’t have a driver for GVP 8, select VoiceGenie instead. Sending attached data should work as well, as long as you add the custom tags.

Syxtus Gaal

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7

Thanks all, I’ve been offline for a while so only just spotted the replies.

I’m in the process of bullding a “handover” app in Composer at the moment which will get called from URS as a “PlayApplication” treatment. The app will then modify the attached data to meet the parameters expected in VO before calling out as a subdialog. I’ll post back the results once I have it running.

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