GVP 7.6 VCS first prompt delay

This is an issue for me right now.
VCS takes about 15 seconds delay after it answered a call.
I see that in the popgateway log, a call is offered and answered about 12:53:42 and it voices first prompt around 12:53:57 which is about 15 seconds later.

Any ideas?

We don’t see this in GVP 6.5. It takes about 6-7 seconds to hear first prompt.

Thanks.

[2009/08/19 12:53:42.380] A48 InboundCall.cpp:137 C=10:L=8:U=950 [:N_dtiB1T1:P_pdk_us_ls_fxs_io] processCallSt_Idle: GCEV_OFFERED
[2009/08/19 12:53:42.520] A48 Bridge.cpp:2027 C=10:L=4:U=990 [:N_dtiB1T1:P_pdk_us_ls_fxs_io] handleCallEvent: Got GCEV_ANSWERED
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[2009/08/19 12:53:57.614] 14C0 IPageCollectorProxy.h:267 C=22:L=8:U=99 return: [<?xml version="1.0" encoding="utf-8" ?>

hi, i am not sure the cause of the delay, but sometimes gvp calls are delay cause teh platform is answering with Default DNIS. Can u review or post ur CFA log?

Looks like billing is taking 15 seconds.
Since we don’t use this billing, is there an option to disable this feature?
Thanks.

[2009/08/20 18:58:37.457] 1544 Billing.cpp:809 C=2:L=8:U=0 Got billing record
[2009/08/20 18:58:37.457] 1544 Billing.cpp:778 C=2:L=8:U=0 Waiting 28 seconds for next billing record
[2009/08/20 18:58:52.333] 160C TimerService.cpp:164 C=1:L=8:U=0 Entered handle_timeout.
[2009/08/20 18:58:52.333] 160C TimerService.cpp:167 C=1:L=8:U=0 Timer 05A70040 has timed out

Ok, I had to read fine print in the deployment guide.
With loop start, I had to use “BeforeAnswer”.

CTI GEM…

Can u please explain a little bit about ““loop start”” i donot kno that caractheristic.

i aprecite ANy help or tip …

This will give you some basic ideas.

http://en.wikipedia.org/wiki/Loop_start

CTI how u configure ur dialogic board?

r u using a jct board or dmv board???

DMV600BTEP is what I’m using.

a ok, i have jct, and configuration in diferent.

thanks any way.