We are trying to add User Data from IVR so that GPlus automatically attach the right contact or account to the Regarding field in MS CRM. In this attempt, we are not able to figure out how exactly the Gplus adapter is expecting the Attached data, in terms of user data format.
We are attaching data from IVR as Key value pair, but some how its not working.
Can anyone please let me know what should be the exact way to add the data for let’s say, to find out correct contact based on contact id? Example will be very helpful. TIA.
Exact format is described in Gplus Deployment Guide in chapter “Incoming Call Activity Customization / Structure Of Operation User Data”. You will find there even sample strategy showing how to attach required keys.
I would recommend you to read whole chapter “Incoming Call Activity Customization” as it describes in detail contact identification process.
However, when I attach a key as ‘__MicrosoftCRM.Regarding.objecttype’ and value ‘contact’ from IVR, the TServer log looks different. I can see the difference as well. Also, GPlus adapter is not recognising the KV pair as a valid one.
My question is, how to do a similar thing from IVR to get the desired result i.e.
GPlus adapter will recognise the key value as it expects. I can only add Key and Value from IVR.
I’ve checked several sources and did find any way how to attach UserData in format required by Gplus adapter from GVP. The only way would be calling routing strategy from GVP application and attaching UserData from that strategy.
). Its a list and not a string that we need to add in the attached user data.