Gplus for CRM 4.0

a.jay · August 23, 2011, 2:13pm

Hi there,
could you help me to solve one problem..I have tested Gplus Adapter for Microsoft Dynamics CRM 4.0 version 7.6.100.01 on WinServ 2008 (IIS 7), SQL 2008 and faced with the problem: According to guide i have to create a new virtual directory to Microsoft Dynamics CRM > ISV and i have done all stages but can’t start application from …\ISV\GenesysGplusAdapter" Web Site . Always i get error "404 Error in application /ISV/GenesysGplusAdapter’ with trying to go to /ISV/GenesysGplusAdapter/default.aspx.. I tried to make something in IIS, but all time i got a fail.

There is a part of logs:

2011-08-23 17:12:48,849 [1] INFO Genesyslab.GPlus.MsCrm4.Web.Global [(null)] - Application_Start: appBase=/ISV/GenesysGplusAdapter/
Product Version: 7.6.100.01
Adapter Version: 7.6.100.9967
AIL Version: 2.1.0.9967
CLR version: 2.0.50727.3053
OS version: Microsoft Windows NT 6.0.6001 Service Pack 1
Processor Count: 1
Pointer Size: 4
Machine name: SQL2008
User: Administrator
Domain: CRM
Code base: file:///C:/GCTI/Gplus Adapter for Microsoft/WebRoot/bin/Genesyslab.GPlus.MsCrm4.DLL

2011-08-23 17:12:49,309 [1] INFO Aria.Ail.Connection.GenConfigConnection [(null)] - Will connect to config server with clientType: ThirdPartyApp and userName gplus_adapter_mscrm_user
2011-08-23 17:12:49,847 [10] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Connecting to Config-Server: cfg:2020 (appName=Gplus_CRM) (primary: cfg:2020 (appName=Gplus_CRM))
2011-08-23 17:12:52,614 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Session usage is not enforced.
2011-08-23 17:12:52,620 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Trying obtain server protocol version…
2011-08-23 17:12:52,839 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Server Protocol version <CfgProtocol 5.1.3.75> is obtained.
2011-08-23 17:12:52,840 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Trying to register client…
2011-08-23 17:12:53,032 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Client is registered, sessionId: ‘90’.
2011-08-23 17:12:53,033 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Client protocol version: CfgProtocol 5.1.3.70
2011-08-23 17:12:53,033 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Server protocol version: CfgProtocol 5.1.3.75
2011-08-23 17:12:53,033 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Bound protocol version: CfgProtocol 5.1.3.70
2011-08-23 17:12:53,034 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - LastUpdateId (20937) is set.
2011-08-23 17:12:53,035 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Loading the Schema from the resources …
2011-08-23 17:12:53,788 [10] INFO Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Schema loading done
2011-08-23 17:12:55,103 [10] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Connected to Config-Server: cfg:2020 (appName=Gplus_CRM)
2011-08-23 17:12:58,631 [Ail-Internal] WARN Aria.Util.BlockingHolder1[[Aria.Ail.Model.PApplication, Aria.Ail, Version=2.1.0.9967, Culture=neutral, PublicKeyToken=1b5ac55cd0473ac9]] [Config-Server] - Exception being thrown: Required CME object attribute CfgServerInfo/timeout/@value was not found. в Aria.Util.ThreadUtil.GetCurrentThreadStackTrace() в Aria.Util.BlockingHolder1.ThrowException(Exception exception)
в Aria.Ail.Config.CfgObjectRepository1.<>c__DisplayClassc.<GetObjectByDbid>b__9(Exception ex) в Aria.Ail.Config.CfgObjectRepository1.<>c__DisplayClassc.b__a(XPathNavigator nav)
в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass3.b__1(IEnumerable1 navs) в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass8.<GetObjects>b__6(IMessage message) в Aria.Ail.Connection.GenFuture1.HandleMessage(IMessage message)
в Aria.Ail.Connection.AbstractGenConnection2.<>c__DisplayClass7.<>c__DisplayClassb.<Send>b__3(IMessage responseMessage) в Aria.Ail.Util.GenMessageDispatcher.DispatchToReferenceIdListeners(IMessage message) в Aria.Ail.Util.GenMessageDispatcher.Dispatch(IMessage message) в Aria.Ail.Connection.AbstractGenConnection2.Dispatch(IMessageDispatcher dispatcher, IMessage msg)
в Aria.Ail.Connection.GenConfigConnection.<.ctor>b__0(IMessage msg)
в Aria.Ail.Connection.GenConnectionManager.<>c__DisplayClass5.b__1()
в Aria.Util.ScheduledInvoker.Task.RunTask()
в Aria.Util.ImmediateInvoker.Invoke(VoidMethod method)
в Aria.Util.ScheduledInvoker.Run()
в System.Threading.ThreadHelper.ThreadStart_Context(Object state)
в System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
в System.Threading.ThreadHelper.ThreadStart()

and this error continues and in the end all connections were closing…

2011-08-23 17:12:59,178 [Ail-Internal] WARN Aria.Util.BlockingHolder1[[Aria.Ail.Model.PServerApplication, Aria.Ail, Version=2.1.0.9967, Culture=neutral, PublicKeyToken=1b5ac55cd0473ac9]] [Config-Server] - Exception being thrown: Required CME object attribute CfgServerInfo/timeout/@value was not found. в Aria.Util.ThreadUtil.GetCurrentThreadStackTrace() в Aria.Util.BlockingHolder1.ThrowException(Exception exception)
в Aria.Util.BlockingHolderListener1.RaiseException(Exception raisedException) в Aria.Util.BlockingHolder1.ThrowException(Exception exception)
в Aria.Ail.Config.CfgObjectRepository1.<>c__DisplayClassc.<GetObjectByDbid>b__9(Exception ex) в Aria.Ail.Config.CfgObjectRepository1.<>c__DisplayClassc.b__a(XPathNavigator nav)
в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass3.b__1(IEnumerable1 navs) в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass8.<GetObjects>b__6(IMessage message) в Aria.Ail.Connection.GenFuture1.HandleMessage(IMessage message)
в Aria.Ail.Connection.AbstractGenConnection2.<>c__DisplayClass7.<>c__DisplayClassb.<Send>b__3(IMessage responseMessage) в Aria.Ail.Util.GenMessageDispatcher.DispatchToReferenceIdListeners(IMessage message) в Aria.Ail.Util.GenMessageDispatcher.Dispatch(IMessage message) в Aria.Ail.Connection.AbstractGenConnection2.Dispatch(IMessageDispatcher dispatcher, IMessage msg)
в Aria.Ail.Connection.GenConfigConnection.<.ctor>b__0(IMessage msg)
в Aria.Ail.Connection.GenConnectionManager.<>c__DisplayClass5.b__1()
в Aria.Util.ScheduledInvoker.Task.RunTask()
в Aria.Util.ImmediateInvoker.Invoke(VoidMethod method)
в Aria.Util.ScheduledInvoker.Run()
в System.Threading.ThreadHelper.ThreadStart_Context(Object state)
в System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
в System.Threading.ThreadHelper.ThreadStart()

2011-08-23 17:12:59,343 [15] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Connecting to Interaction Server: GAD01:7002 (appName=Gplus_CRM) (primary: GAD01:7002 (appName=Gplus_CRM))
2011-08-23 17:12:59,718 [14] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Connected to T-Server TServer_SIP: IVR01:13000
2011-08-23 17:12:59,723 [SelectorThread] INFO Aria.Ail.Connection.TServerConnection [PSDK-TServer_SIP] - Primary connected
2011-08-23 17:13:00,082 [SelectorThread] INFO Aria.Ail.Connection.TServerConnection [PSDK-TServer_SIP] - Backup connected
2011-08-23 17:13:00,085 [15] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Connected to Interaction Server: GAD01:7002 (appName=Gplus_CRM)
2011-08-23 17:13:40,989 [5] WARN Genesyslab.GPlus.MsCrm4.Web.Global [(null)] - Received ‘stop’ notification from web server. (immediate: False)
2011-08-23 17:13:41,002 [14] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - T-Server TServer_SIP connection shutting down
2011-08-23 17:13:41,002 [14] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Closing connection
2011-08-23 17:13:41,178 [15] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Interaction Server connection shutting down
2011-08-23 17:13:41,179 [15] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Closing connection
2011-08-23 17:13:41,250 [10] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Config-Server connection shutting down
2011-08-23 17:13:41,250 [10] INFO Aria.Ail.Connection.GenConnectionManager [(null)] - Closing connection
2011-08-23 17:14:11,369 [5] WARN Genesyslab.GPlus.MsCrm4.Web.Global [(null)] - Received ‘stop’ notification from web server. (immediate: True)

Help plz, thanks in advance…

a.jay · August 23, 2011, 5:24pm

I forgot one moment. Earlier I found by search that dbid of type application have to be =22 but no 23, and of corse I have changed it (changed type to Third Party Application)

a.jay · August 25, 2011, 8:41am

Anybody knows?

fnunezsa · August 26, 2011, 7:09pm

Exception being thrown: Required CME object attribute CfgServerInfo/timeout/@value was not found

Looks like your missing a configuration option for your Gplus_CRM application in CME.

a.jay · August 30, 2011, 7:17am

I have no idea :-\ I thought that problem in IIS7, may be there are some hidden settings ???

Rene · August 30, 2011, 7:31am

A.jay,

I would recommend you contacting Genesys Support to help you with this issue.

R.

a.jay · September 5, 2011, 9:25am

Unfortunately Gplus Adapter for Microsoft Dynamics CRM not supported Windows 2008 Server

Timur_Karimov · September 8, 2011, 6:52pm

nope, latest version fully compatable with Win2008 and IIS7.

Timur_Karimov · September 8, 2011, 6:58pm

ask the genesys support for really latest version! 7.6.100.01 - contain some ugly bag.
publish export gplus config options
publish web.config from gplus directory

a.jay · September 14, 2011, 12:57pm

Hi Timur
The specialist called me and assured that Gplus doesn’t support windows 2008.
Ok, now I’m testing in windows 2003, strictly according to the manual, install the version 7.6.104.01 and it doesn’t work.

Attached.

Thanks in advance

a.jay · September 30, 2011, 12:45pm

Timur, could you write to me which settings i have to do, coz according to manual i did everything ???

Timur_Karimov · October 3, 2011, 5:29am

HI there!
Sorry for late answer. first - ver 7.6.104.x work under windows server 2008 with IIS 7, so you can try it
next - about you problem. in export files on first look - all normal. waht exactly you see then try to start crm page throw gplus ?

a.jay · October 3, 2011, 9:27am

Thanks for answer,
there is screenshot of IIS with browse page

cavagnaro · October 3, 2011, 7:05pm

Humm…by default IIS will try to load a default.htm or default.html files, so if they don’t exist you will get that 404 error you are seeing…if you have a different index name then go to the folder settings on IIS and write it down.
To see correct behaviour you can try to open a browser, write the URL and the name of a file that do exists on that filder so you will avoid the 404 error…

Timur_Karimov · October 3, 2011, 9:59pm

why you create gplus under the ISV folder?

a.jay · October 5, 2011, 9:14am

Coz according to deployment “Right-click ISV, point to New, and click Virtual Directory…, as shown in Figure 8 on
page 36”…

As I understand, i have to get integration with gplus by reference: http://../ISV/GenesysGplusAdapter/

There is no “Default.html” file in directory, coz as Genesys says “The default.htm file is included in the DLL’s as an embeded resource, as is every other js, html, and graphic file. So when an htm resource is needed, it is pulled from the ResourceHttpHandler”

CRM runs only without integration GPlus..

a.jay · November 3, 2011, 1:13pm

You know, Genesys Support can’t help me.. I understand that I have to have “default.htm” or *.aspx, but if there is no files and i have to get it from ResourceHttpHandler, then where is a resolving? ???

forgetdomani · June 27, 2012, 12:09pm

So did you work it out in the end? I’m currently experiencing the same problem with Gplus adapter 7.6.104.01

a.jay · August 17, 2012, 12:27pm

I’ve reinstalled CRM and GPlus and it’s work

forgetdomani · August 17, 2012, 12:31pm

So did I. It helped overcome the error mentioned, but I keep getting another error, and support is just helpless =(