The 409 Conflict response is not a version limit. It is the platform’s optimistic concurrency control enforcing state consistency. The API requires an If-Match header carrying the current ETag, alongside a valid version integer in the request body. Your payload is injecting versionRevert and trafficShift, which are not part of the Agent Assist configuration schema. The parser discards those keys, leaves the version field at its original value, and rejects the PUT because the concurrency token no longer matches the server state.
You need to retrieve the live configuration first. Extract the current version and etag values. Construct a replacement config object that increments the version by one. Pass the ETag in the If-Match header. The Go SDK will inject the header automatically if you attach it to the request context, though you can also set it directly on the call. Here is the exact execution flow.
import (
"context"
"fmt"
"github.com/mypurecloud/platform-client-sdk-go/platformclientv2"
)
func rollbackAgentAssistConfig(client *platformclientv2.Client, configID string) error {
agentassistAPI := platformclientv2.NewAgentassistApiWithConfig(client.Configuration)
// Step 1: Grab current config to get version and etag
getConfigResp, _, err := agentassistAPI.GetAgentassistConfigs(configID, nil)
if err != nil {
return fmt.Errorf("failed to fetch config: %w", err)
}
// Step 2: Prepare the rollback payload
// Note: Genesys doesn't support a revert matrix. You just overwrite with the target version state.
newConfig := platformclientv2.Agentassistconfig{
Name: getConfigResp.Name,
Version: platformclientv2.Int32(*getConfigResp.Version - 1), // Bump or set target version
// Add your actual rules/parameters here
}
// Step 3: Attach If-Match header for optimistic locking
ctx := context.Background()
ctx = platformclientv2.WithHeaders(ctx, map[string]string{
"If-Match": *getConfigResp.Etag,
})
// Step 4: Execute the PUT
_, resp, err := agentassistAPI.PutAgentassistConfigWithHttpInfo(ctx, configID, newConfig)
if err != nil || resp.StatusCode != 200 {
return fmt.Errorf("rollback failed with status %d: %w", resp.StatusCode, err)
}
return nil
}
The version field must align with the platform’s expected sequence. If you are attempting to revert to a prior state, you cannot rely on a revert flag. You must pull the historical configuration snapshot from /api/v2/agentassist/configs/{id}/versions/{versionId}, then PUT that exact object back with the matching ETag. Shadow routing will not activate until the new version is fully published and the traffic shift is configured through the routing skill or entity settings, not the Assist endpoint. Your OAuth token also requires agentassist:config:write and agentassist:config:read scopes. Omit either scope and the SDK will silently drop the write capability.
The revert matrix error in your logs is simply the schema validator rejecting unrecognized JSON keys. Strip the invalid fields, enforce the version increment, and the 409 resolves. The platform does not perform automatic state reconciliation. You are responsible for managing the version chain manually. ETag validation is strict. If multiple processes target the same configuration simultaneously, only the first request succeeds. The remainder are rejected. Implement a retry loop with exponential backoff if you are executing this across multiple environments.
Routing updates typically require a few minutes to propagate to the edge nodes. Verify the deployment status via the analytics endpoint before concluding the rollback failed. An API success response does not guarantee the configuration has cached. You can confirm the active version by querying /api/v2/analytics/agentassist/conversations/query and filtering on the configuration version ID. The response payload indicates exactly which ruleset is processing live interactions. If the metrics do not align with your target version, the PUT did not commit. Verify the ETag string format. It is typically wrapped in double quotes within the header. The SDK may strip them automatically during serialization.
The underlying fix is replacing the invalid revert fields with a properly versioned PUT. The request will succeed once the concurrency token aligns. The shadow routing behavior is a separate configuration step within the routing application. You will need to adjust the skill group assignments manually. The response headers will indicate precisely where the request chain failed.