What’s the right way to push interaction routing rules through the CXone REST API with Go without tripping the schema validator? I’ve got a routine building rule payloads for queue assignments, but the condition operator matrix keeps choking on the target destination directives. Here’s where I’m at:
- Tried atomic PUT with If-Match header for conflict detection
- Failed pre-flight schema check against max rule count limits
- Tried stripping capacity analysis pipeline to bare minimums
- Failed condition precedence parsing on the matrix
The payload structure looks like this:
{
“name”: “Priority_VoIP_Route”,
“interactionType”: “voice”,
“conditions”: [{“field”: “source”, “operator”: “equals”, “value”: “webchat”}],
“targets”: [{“queueId”: “q-9981”, “capacityCheck”: true}]
}
Server throws a 400 Bad Request every time. The response points to condition precedence parsing and claims the rule engine complexity constraint is breached. How do I structure the condition operator matrix to bypass this? I’ve reduced the target directives to a single queue ID and still hit the same wall. Headers are clean. Token refresh is automated. Webhook syncs are firing, but the latency tracking shows the validation step drops the request before persistence.